Remove Trojan.Gen.2

Norton Security | Norton Internet Security
1

Have spent hours trying to remove using Symantec Endpoint Protection etc.  Any suggestions would be appreciated.

2

Hi,

 

Since our resident malware removal expert, Quads, is not currently doing removals for now you might be best to register with one of the malware removal sites.

 

http://www.bleepingcomputer.com/

http://www.geekstogo.com/forum/

http://www.cybertechhelp.com/forums/

http://support.emsisoft.com/forum/6-help-my-pc-is-infected/

http://forums.whatthetech.com/

 

Dave

3

 Symantec Endpoint Protection, means the Trojan.Gen could be the other problem, if the detection is in the TEMP folder.

 

Quads

4

Yes, in the Temp folder.

5

tmp file (DWH*****.tmp) detected as  Trojan.Gen or Trojan.Gen.2 by Corp products 

 

http://www.symantec.com/business/support/index?page=content&id=TECH102953

 

Article updated 10th Jul 2012

 

Quads

6

False positive