Hi there,
Our team submitted a dispute and are wondering if we can move forward with it? We originally submitted this request on March 11th.
The Google Transparency and Sucuri reports provided show a ‘safe browsing’ and ‘No Malware’ detected status
Please see submission screenshot below - thank you!
https://rmvlawyer.com/
===================================
Submit a file or URL to Norton for review here
Note: after submitting dispute and waiting 48 business hours with no change.
Please contact Norton support and advise support that you’ve submitted dispute and waited 48 business hours. My understanding is…once you state that you have already submitted False Positive over the submission portal and waited 48 business hours…support agent shall take the URL and detection screenshot and advance the case.
Contact Chat Support and Norton Phone Number (related notes here)
======================
Thank you so much @bjm.
Our issue is that we did not receive an email and are unable to proceed. Thanks for adding the contact information, we will look into that.
We tried to submit another dispute but have the following “Dispute is already in progress” message blocking from sending another submission. Any insight on how to resolve this would be helpful thanks!
Yes, I also see “Dispute is already in progress”
I’d urge you to make URL submission/s with Alert ID
Submit a file or URL to Norton for review here →
https://submissions.norton.com/reportfalsepositive#pc
-------------------------
Note: after submitting dispute and waiting 48 business hours with no change.
Please contact official Norton support and advise support that you’ve submitted dispute and waited 48 business hours. My understanding is…once you state that you have already submitted False Positive over the submission portal and waited 48 business hours…support agent shall take the URL and detection screenshot and advance the case.
Thank you for that tip, appreciate it, will do!!
https://www.virustotal.com/gui/home/url
https://rmvlawyer.com/
=========================
https://www.abuseipdb.com/
We resolved the domain rmvlawyer.com to IP address 151.101.130.159.
151.101.130.159 was found in our database!
IP Abuse Reports for 151.101.130.159:
This IP address has been reported a total of 37 times from 31 distinct sources. 151.101.130.159 was first reported on February 16th 2023, and the most recent report was 1 month ago.
Old Reports: The most recent abuse report for this IP address is from 1 month ago. It is possible that this IP is no longer involved in abusive activities.
Use the Formal Submission Portal If the Safe Web form isn’t giving you updates, try the dedicated Norton Submission Portal. This system is often more robust for tracking false positive reports and typically provides better feedback loops.
Verify Site Ownership Ensure you have officially “claimed” your website within the Safe Web portal. Verified owners generally have access to a dashboard where they can see the status of their site and any pending disputes without relying solely on email notifications.
source
The “48-Hour Rule” The community recommendation is to wait at least 48 business hours. If the status of your site has not changed on the Safe Web public lookup after this time, it likely means the dispute is still in the queue or was not processed.
Escalate to Norton Support If you haven’t received an email or a status change after 48 hours, contact Norton Support directly. Explicitly tell the agent: “I have already submitted a site dispute via the Safe Web portal more than 48 hours ago and have received no email notification or status update.” This often prompts them to escalate the ticket manually.
Thank you so much ! Our team has been working on submitting reports to those links you sent! And hooray, it looks like we are in the clear now. All these steps will help us in the future if this comes up again!
Thanks for sharing your progress
Over the course of the last 2 weeks we’ve been going through the virustotal report and emails/submitting forms accordingly, but it is a bit of a waiting game getting those notifications changed. Time will tell, thank you again @bjm !
