Norton Internet Security came with my Dell laptop running Windows Vista I bought a few years ago. I never updated it after the trial period ran out. Recently I started getting error messages that Live Update stopped working and the program had to be shut down. I tried to uninstall Norton after my dad noticed how much CPU it was using just running in the background, but that did not work. I cannot shut down the process from the task manager either because it says "Access is denied." My dad moved the folders so that Norton won't startup whenever I startup my computer, so at least it is not using up my CPU, but I would still like to remove the program completely. I tried to download the Norton Removal Tool and it could not display the website. Is the link expired, or does someone know somewhere else I can download Norton Removal Tool?
Try this link
http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN&ln=en_US
I have just visited the page.
Of course access is denied! Norton is trying to protect itself from being killed off by malware. Plus, you SHOULDN’t have moved the files. If you open up the start menu, and go to the Norton entry, there is an option called uninstall Norton [product name]. Now I cannot guarantee the full removal of the Norton product. Also, the link http://www.Norton.com/nrt is always active and will always redirect to the correct long link. Sometimes the long link goes dead as Norton updates the instructions and/or the tool itself.
I've tried to uninstall Norton using the Uninstall link from the start window, but nothing would happen. This is before my dad moved the files. When I tried to open Norton, setup.exe would show up in the task manager but nothing would happen either. Could it be my Norton program got infected by malware?
When I go to the link and click on any of the product links there, then click on download on the next page, it can't display the download page. This is the link it tries to open but can't: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
Have you tried to redownload norton and then uninstalling?
The link in your post worked ok for me.
Hi resplendentposy,
I would not recommend using the FTP link. The correct one http://www.Norton.com/nrt was shown by Tywin7 in a previous post. Have you tried this one?
Best wishes.
Allen
Hello resplendentposy
If your dad moved the folders around, the removal tool now won't be able to find what it needs to find if you can get it going.
Norton Internet Security came with my Dell laptop running Windows Vista I bought a few years ago. I never updated it after the trial period ran out. Recently I started getting error messages that Live Update stopped working and the program had to be shut down
It appears that you had a trial period for some time and you had been using that old version for all this time? When the trial period ran out, did you purchase a new license or key? Once the subscription runs out, the program stops working. The question remains though, did you have a license after the trial period ended? If so, what version or year did you have installed? If it has run out, it is very possible that your computer is now infected which is why you can't download the removal tool possibly.. You will probably have to get your computer cleaned up first before you can try to remove NIS, but since every thing has been moved around, I don't know how effedtive the removal tool will be even if you could get it to run now.
resplendentposy wrote:Norton Internet Security came with my Dell laptop running Windows Vista I bought a few years ago. I never updated it after the trial period ran out.
It sounds to me like all that has to be done is remove the trail and/or Liverupdate. I am not sure if LiveUpdate was still a single (separate) program a "few years ago or not", but I remember when we had to remove LiveUpdate as well as the Norton program itself to clean out Norton.
Perhaps you can look in Add/Remove Programs and see if LiveUpdate is still isted - if so, try to remove from there (as well as any other Norton Programs listed). Then go to the link AllenM provided and select the 4th option.
Of course that may not work as you dad moved the program.
When I go to http://www.norton.com/nrt it redirects to http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN. I am not sure which version I have exactly, just that it's called Norton Internet Security. But I have tried the link "I have a Norton product that was purchased from my service provider," " I have a Norton 2006/2007/2008/2009/2010/2011 product" and "I have Norton Security Suite or Norton Business Suite" and the download link on those pages links to the ftp link, which can't display the page.
Floplot:
I never updated it or anything after the trial period. I do think I have some sort of infection on my computer because I've noticed some other problems. I tried installing another antivirus program and couldn't get it to work because Norton was still installed though.
Hold on, I just found Norton_Removal_Tool.exe in my downloads folder and it opened up, so let me try to run that and see if it works.
Hello Resplendid
Since you now have no active security program running, it is possible that you have malware on your computer. Can you access any security page like the AVG site, or Symantec site, or malwarebytes site?
Try this "eye test" to see if you are infected: http://www.joestewart.org/cfeyechart.html
Passing the test is no guarantee that you are not infected by any kind of malware.
Yes Norton shuts down if you let it expire. I recommend you to either buy a CD version or renew online. Norton is the world's leading virus experts its really reliable! The only free protection I know is AVG, Avast!, Comodo, Avira (really spammy). Note if you use these free security programs you may need additional programs to fully protect you. IE AVG/Avast/Avira are virus/spyware protection only and does not handle intrusion attempts. Also, you may want to install additional spyware protection ie spybot search & destroy.
With Norton Internet Security/Norton 360. all you need is only one program!
Ah, I got the Norton Removal Tool to work and it seems to have cleared up the most recent problem I was having. :) I downloaded this a week ago though, and I can't remember if I had tried to download it the same way that I just described. Will try and download another antivirus program too.
trackman1011 wrote:We have a subscription to Norton Internet Security on my son's laptop. We have 2+ years left on it. He starts school next week. He received an email from the school's IT department with instructions on how to connect to the schools network. Apparently the school has an agreement with another AntiVirus vendor. In order to connect to the school's network, he needs to download the AntiVirus software offered by the school. The instructions say that prior to downloading the software, the school recommends that any other AntiVirus software that is installed should be removed.
Because of the subscription that he has remaining, I am reluctant to remove Norton unless I absolutely have to.
Do I need to remove Norton? Can the 2 softwares live together (for lack of a better term)? Or am I asking for trouble?
Thank you.
Welcome trackman1011,
Yes, it will be necessary for you to totally remove your Norton product from that computer before the new product is loaded. Download the Norton Removal Tool first. The process goes like this;
Do a control panel uninstall of the Norton product, reboot
Run the removal tool, reboot
Check to verify that all of the Norton files are gone. Then turn on Windows Firewll, Windows Defender, Microsoft Security Essentials, any other currently loaded security software to keep the system safe until the school's security product can be installed. If it is immediately available be sure to install it and keep it up to date. It should disable all of the Windows/Microsoft products as part of its installation. If it doesn't, please do disable them so that they do not conflict.
Hope this helps. Let us know, we'll keep the lights burning
Hello trackman1011 and welcome!
Which security program is sponsored by the school?
When off the school network for holiday visits at home, how will the program receive updates? Will the machine be protected?
That is a very good question. I do not have an answer for that. I guess that this calls for a call to the school's IT department.
The vendor that they are using is Sophos. I have never heard of them before. The only 2 companies that I know are Norton and McAfee.
I did a search for the company and I got the impression that they were located in the UK.
Thanks.