Removing Trojan.Zeroaccess!inf2 !HELP!

Hi all,

 

I am running Windows XP, Home Edition 2002

 

I think I'm 32-bit but not really sure how to check.

 

 

A recent full system scan with Norton Internet Security returned this:

 

Resolved Threats:
No risks have been resolved

Unresolved Threats:
Trojan.Zeroaccess!inf2
 Type: Anomaly
 Risk: High (High Stealth, High Removal, High Performance, High Privacy) 
 Categories: Virus
 Status: Manual Fix Needed
 -----------
 1 File

 

Trojan.Zeroaccess!inf2
 Type: Anomaly
 Risk: High (High Stealth, High Removal, High Performance, High Privacy) 
 Categories: Virus
 Status: Manual Fix Needed
 -----------
 1 File

 

Trojan.Zeroaccess!inf2
 Type: Anomaly
 Risk: High (High Stealth, High Removal, High Performance, High Privacy) 
 Categories: Virus
 Status: Manual Fix Needed
 -----------
 1 File

 

 I have tried the tools listed on the Symantec Help Trojan.Zeroaccess!inf2 page but none worked.

 

What do I do!?