This morning I received an email from Norton (see screenshot) where I could pay for 2 years and receive 3 years and get Norton Utilities added in. I am not sure if these utilities are different from those already included in Norton 360.
When I clicked on the link (www.shop-norton.com), I am taken to https://www.mylivechat.com/chat/. At that site, it just sits there forever with a "Loading..." message on the browser tab. I have tried Edge and Chrome. The same result for both. And both links pass the Google Transparency Report. In other words, the links pose no danger.
How can I proceed? My automatic renewal comes up in about two weeks time.