I received an email on Thursday which purported to be from Norton.
It looked genuine enough but told me that my subscription was about to expire and to click on the link in the message body to renew.
There were a few spelling and grammatical errors which made me wary.
Knowing that I still had 170 days of my subscription to run, I was very suspicious.
I logged into Support and went to Live Chat and was dealt with by a very efficient Support Agent who asked me a few questions and then asked me to forward the message to him.
He agreed with me that the email was indeed a scam and thanked me for bringing the matter to his attention.
Thank you for bringing this to the attention to everyone who comes here to the Forum. One also has to be careful when going to Live Chat that it is indeed the real Norton Live Chat. What is scary is that who ever sent you that email knew that you were using a Norton product.
floplot wrote: What is scary is that who ever sent you that email knew that you were using a Norton product.
Or it was mass-mailed spam which costs practically nothing to send to thousands of random recipients - many of whom will undoubtedly have Norton installed.
Wow I don't know if it's related to that, but my email verification from Norton went straight to junk folder and gave a warning that it may not be coming from norton (it's the email that arrives after you sign up).
If they didn't fake the headers you can report the email address also. What email client are you using btw?
It sounds a bit like Microsoft scam where people are getting calls from "Microsoft" and it's a scam operation where they install a virus on your computer. There is a high chance that the person they call will have a PC
Welcome to the Norton Community. You did exactly the right thing. Clicking on any link in an unexpected email or one that cannot be independantly verified through other means is a primary method of infection.
This brings to mind a rash of emails I have received over the past few months, purporting to be from Comcast (my ISP) and saying ridiculous things like "your account is about to be suspended unless you click "here" to verify your account"..... Many would click that link in somehwat of a panic and then it is too late to recognize the scam. I've also had similar ones claiming to be from Craigslist and YouTube.
The criminal element will stop at nothing to get their hooks into unsuspecting victims.
I must also reinforce what I said already about the support I received from the Live Chat agent.
First Class as always.
I am fed up with being ridiculed on various other forums for paying for Norton.
I have had nothing but first class service from Norton for about six years since I first started using it in various guises.
The few times I have had to use Live Chat have been nothing but excellent, with my problems being sorted out very efficiently and courteously. Some folks crticise the help centres which are based in the Indian subcontinent but Norton must be the exception.
Welcome to the Norton Community. You did exactly the right thing. Clicking on any link in an unexpected email or one that ca/n not be independantly verified through other means is a primary method of infection.
This brings to mind a rash of emails I have received over the past few months, purporting to be from Comcast (my ISP) and saying ridiculous things like "your account is about to be suspended unless you click "here" to verify your account"..... Many would click that link in somehwat of a panic and then it is too late to recognize the scam. I've also had similar ones claiming to be from Craigslist and YouTube.
The criminal element will stop at nothing to get their hooks into unsuspecting victims.
Well done!
Best wishes.
Allen
Hi Allen,
I do not know if you are aware of it or not, but something we use and refer customers to on Comcast Forums is the Constant Guard Alerts page.
