I bought a new HP laptop a few months ago. It came with the product key for 15 month subscription for Norton Internet Security, but I didn’t use that 15 month subscription. Instead I used what remained of the subscription that was in use on my old computer. The old subscription expires on August 24, 2011. Today I decided to renew my subscription on my new computer using the 15 month subscription. Instead of adding 15 months to my subscription, my subscription is now set to expire in 15 months or 456 days. It should have been 15 months plus the time I had remaining on my old subscription or about 481 days. How do I get this problem corrected in order to make full use of both my old and new subscriptions back-to-back?
I bought a new HP laptop a few months ago. It came with the product key for 15 month subscription for Norton Internet Security, but I didn’t use that 15 month subscription. Instead I used what remained of the subscription that was in use on my old computer. The old subscription expires on August 24, 2011. Today I decided to renew my subscription on my new computer using the 15 month subscription. Instead of adding 15 months to my subscription, my subscription is now set to expire in 15 months or 456 days. It should have been 15 months plus the time I had remaining on my old subscription or about 481 days. How do I get this problem corrected in order to make full use of both my old and new subscriptions back-to-back?