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hi,
i have just renewed my norton 360, i went through all the steps,paid for it,no problems.
After i had paid for it,it said thank you for renewing you will recieve and email shortly,but it had a error code inderneath it,i have stupidly closed the window now so i cannot tell you what the error number was.
i have an order number but when i type it in to track my order it says it cannot find it and please try again.
i have not recieved any emails as of yet either.
can anyone help me please,husband will not be too pleased if i have wasted £55 !!
thank you millions in advance.
Hi johna
i do have a norton account but no avail on there.
i looked on the help pages on the symantec website and found live chat,i spoke to an advisor on there and they said my order was still processing and would take 2-3 days for it to go through,they also gave me 30 days free for my troubles!!
thanks for your comment.
Emma.
Hi Emma
If you have any more problems, get back to us.
John
Hello Emma21,
Please let us know the outcome of your Customer Support experience. We want to ensure that the issues you are facing are resolved, and you're back on your feet with quality protection.
Tim et al,
<< can anyone help me please,husband will not be too pleased if i have wasted £55 !! >>
It's a Symantec UK problem ..... <g>
I'd be upset too since that is roughly $100 at recent exchange rates.
PS I'm just back from 3+ weeks over there and the only way to stay sane is to pretend that £1 is actually $1, and not the $1.7 - $2 of the exchange rates. Interestingly enough if you look at prices for software and hardware that £399 laptop is $399 over here and I bet that applies to Norton software too.
Hi Emma21
Do you have a Norton Account? If so, log into it and see if you can retrieve the details from there.
If not, I suggest you contact online support through your N360 program, they should be able to help you if you provide them with all the details.
Let us know if we can help you further.