Renewing my Norton

I am Australian and I have been a customer with Norton for more than ten years. I used to have Norton antivirus, then Norton Internet Security, then Norton Security. Last year, I bought and installed Norton 360 in Poland, and now it's about to expire (four days left).

I am now in Iraq, and I am trying to renew it, but I'm having difficulty. When I try to go through the normal process, the website refuses to renew my subs saying "embargoed country". Otherwise, if I turn on the VPN, it keeps redirecting me to various international websites (e.g. the Australian one, the US one, the UAE one, etc.), and then it hangs!

I tried contacting Norton by chat, but it says "chat closed".

There are no physical stores here in Iraq that sell Norton 360; otherwise, I would have just bought it here!

I would be grateful if someone can help me renew my subscriptions. Thank you.

Well that is good news. Thanks for posting back.

 

Thank you peterweb.

In the meantime, I've managed to get in touch with Support and explained to them that Iraq is no longer under sactions, and they agreed. So they've helped me renew my product.

What you are running into is US Export laws. Norton is not allowed to sell to Iraq. And even using a VPN you would run into difficulties getting updates etc as you have found.

Unfortunately you will have to wait until you leave Iraq before you can get a Norton product.