Issue abstract:Every couple of minutes I get an alert that N360 has detected infection of one particular file. The file is then quarantined … and over a hour or so there’s a long list of that same file in the Quarantine folder.
Detailed description: How do I clear the infection so that I don’t get these endless alerts?
Product & version number:
OS details:Windows 10
What is the error message you are seeing?
If you have any supporting screenshots, please add them:
Hello @Morven_Wilson
Do you recognize the file &or associated program?
Product & version number:
Supporting screenshots:
Can you share related Norton 360 Security History → info/pic/details regarding detection/s.
Did you clear browser cookies n cache?
Do you run browser sync?
Did you recently install any program / browser extension?
Did you recently allow push notifications?
Did you recently change site permissions?
Did you reset browser?
Did you run Norton Full Scan?
Did you run Malwarebytes Scan?
Edit: I see @peterweb
What file is being detected?
You should start with a full system scan with your 360. Then get a second opinion scan using the free version of Malwarebytes found here.
I see @bjm_ posted ahead of me.
Thank you for the speedy replies and suggestions. While I follow up on your suggestions here are some screen shots (sorry that they’re so poor).
Please review: How to post screenshots in the NEW forums!
Do you recognize the file &or associated program?
Product & version number:
for example: Norton 360 v25.5.10141
Settings → About → Program version (AV module): 25.5.10141 (build 25.5.10141.934)
All: The OP doesn’t have basic trust level on the forums yet so their screenshots are in moderation for that reason.
SA
can you see them…I used to be able to see images in moderation over on the old platform.
No I cannot see them at all, never have been able to see those in moderation either. Weird.
SA
Yeah…as I recall…when I’d click Reply/Quote…the images in moderation rendered in my message editor window.
Those were the good ol’ days.
Hello @Morven_Wilson
Learn what to do with repeated Norton detections here
Thanks in part to a hint from BJM and PETERWEB I think I’ve solved the problem. It took a while!
I installed MalwareBytes and did a full scan, rootkits and all .. but it found nothing, just as Norton 360 found nothing.
Switching back-and-forth between Norton 360 and MalwareBytes (no, I did not run them simultaneously!) I began to notice what looked like inconsistent behaviour from Norton. So I ’repaired’ it … but that didn’t halt the stream of duplicate detections.
So then I uninstalled it and reinstalled N360 …. all has been blissfully peaceful ever since. 
No more constant stream of duplicate detections.
Thank you for your interest, PETERWEB and BJM. 
The Norton 360 Remover tool here is used to uninstall or remove and reinstall your latest version of Norton device security product on your Windows device.
Depending on your situation, you can:
fwiw ~ my practice is to also scour File Explorer for remnants and run CCleaner registry tool. Just me
===============================================================
File: norton_360_remover.exe
File size: 36.5 MB (38,251,008 bytes)
MD5 checksum: D2D4F1B27B27A483EFFFBC8C339F7C03
=====================================================
Note: with Norton 360 v25 removed. Windows Security running.
Norton 360 Remover tool v25.5.9257.0 calls
