Report false positive

Norton Security | Norton Internet Security
1

I use Phrase Express from Bartels. Today Norton reported one of its' installation files as d:\program files (x86)\phraseexpress\is-gabtj.tmp
____________________________
____________________________
On computer as of
Not Available
Last Used:
27/12/2009 at 14:15:08
Startup Item: No
Launched: No
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____________________________
Very Few Users
Fewer than 10 users in the Norton Community have used this file.
____________________________
High
This file risk is high.
____________________________
Threat Details
Detection of a potential threat based on its behavior.
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Origin

Downloaded from  Not Available
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URL Not Available
UNTESTED


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File Actions
File: d:\program files (x86)\phraseexpress\is-gabtj.tmp
Removed
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File Thumbprint:
Not Available
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Bartels tell me that

 

"While we fully understand your concern about malicious software in general,
we can assure that PhraseExpress does not contain any virus or spyware. We kindly ask you to report the false alarm to your "security" software aker. They depend on such information to correct the virus database to
avoid erratically triggering alarms. "

 

How do I do this??

2

I use Phrase Express from Bartels. Today Norton reported one of its' installation files as d:\program files (x86)\phraseexpress\is-gabtj.tmp
____________________________
____________________________
On computer as of
Not Available
Last Used:
27/12/2009 at 14:15:08
Startup Item: No
Launched: No
____________________________
____________________________
Very Few Users
Fewer than 10 users in the Norton Community have used this file.
____________________________
High
This file risk is high.
____________________________
Threat Details
Detection of a potential threat based on its behavior.
____________________________
Origin

Downloaded from  Not Available
____________________________
URL Not Available
UNTESTED


____________________________
File Actions
File: d:\program files (x86)\phraseexpress\is-gabtj.tmp
Removed
____________________________
File Thumbprint:
Not Available
____________________________
Bartels tell me that

 

"While we fully understand your concern about malicious software in general,
we can assure that PhraseExpress does not contain any virus or spyware. We kindly ask you to report the false alarm to your "security" software aker. They depend on such information to correct the virus database to
avoid erratically triggering alarms. "

 

How do I do this??

3

Gosh - that was a quick response! Will do - thanks

4

Lol, you’re welcome :wink:

5

Submitted and then was sent another url to complete another form  https://submit.symantec.com/dispute/insight/. I think someone at Symantec’s end did not read what I wrote properly and thought I was the software developer.

6

Try submitting the false positive again but state clearly that you are not the software developer ;-) Please make sure that you have ticked "No" under "I am the vendor of the potentially mis-identified software", and you can state in the "Additional information" box that your first submission was misread.

 

However, I see that the other form also allows you to submit a false positive even if you are not the creator of the software - it says the following:

End users may also use this form. Please be sure to specify that you are a user and not the creator of this software in the form.

 

It also give you the option to specify whether you are the software creator or the software user.

Message Edited by Yaso_Kuuhl on 12-27-2009 05:15 PM
7

Thanks - When I filled in the form I said I was not the developer, so hopefully a human at the other end will use some common sense…

8

Let’s keep our fingers and toes crossed :wink: