Reporting errors to Norton & MS

I was reading a thread: http://community.norton.com/norton/board/message?board.id=nis_feedback&message.id=17821#M17821 [easier way to directly point to a thread?].

 

And I was wondering if some people do not submit errors because:

 

1) They do not understand if it is safe to use the submission engine. 

 

2) That some users may be using an application or program that is not legit and worry that there submission will give details of their usage and get them in trouble?

 

I was just thinking if one or both items above are stated as safe to use (at least by symantec for symantec submissions :)) perhaps more users would help by submitting their issues and thus help the community at large as well as themselves in the long run?