Reputation scan cannot cannot to Internet on Win7

When I perform a "full scan" for the reputation, a warning comes up that Norton cannot connect to the web.  All other functions work OK.  LiveUpdate connects to the web just fine.

 

However, "Quick scan" does not throw such warnings.

 

warning.jpg

 

Also, in the history, the full reputation scan keeps canceling (It is listed as "canceled").  When I click "Insight protection" on the "advanced window," the PC is shown as being online.