Dear Norton Support Team,
Today, I noticed an automatic charge of €219.96 on my account for the renewal of several Norton services, as detailed below:
Norton™ AntiTrack Subscription Renewal: €37.18
Norton™ Secure VPN Subscription Renewal: €24.79
Norton™ Security Deluxe: €78.50
Norton™ Utilities Ultimate: €41.31
Tax: €38.18
Total: €219.96
Upon reviewing my subscription, I realized that I have been paying for multiple individual services that could have been bundled together at a much lower cost. For example, your Norton 360 Deluxe package offers all the features and amount of devices I currently use for approximately €105/year. This means I have been overpaying significantly, not just this year, but also last year when I was charged €199.
I find this situation extremely unfair, as it appears I have been automatically renewed into a more expensive and inefficient plan without any clear communication regarding more economical options that better meet my needs.
Here is what I am requesting:
Refund: I request a reimbursement for the difference between what I have been charged (€219.96) and the cost of the Norton 360 Deluxe package (€105), which amounts to €114.96. This refund should also apply to the overpayment last year.
Subscription Adjustment: I would like to downgrade my current subscription to the Norton 360 Deluxe package for the upcoming year, ensuring that I am not charged again for individual services at a higher rate.
I have already canceled the automatic renewal to avoid further overcharges. If these requests cannot be fulfilled, I will no longer continue using Norton services beyond the current subscription period.
I tried to find an email for customer service and the phone number for Belgium was unavailable. I trust you will understand my concerns and address them promptly to ensure a fair resolution.
Thank you for your attention to this matter and for providing contacts.
Kind regards,
Linus
