When I tried to log into Norton community, it didn't recognize the password stored in Norton identity safe.
I reset the password three times or more using the emailed link. Each time it refused to let me login subsequently.
Now I'm in a loop there where they send me a link, which I use to reset the password and then it goes back and says I'm locked out and should request a link for a new password, which I do and reenter the loop.
So it looked like I wouldn't be able to use community to try to resolve my problems.
However when you get logged in via the emailed link as I just did, you can escape the change password page and submit a new thread like this one. I tried changing the password, but can't guess what the old one is now, presumably a random generated one from the link. Ironic that Norton Identity Safe doesn't work well on Norton's websites. This is outstandingly true at identitysafe.Norton.com which redirects to a login to your Norton account but doesn't save or fill in that login information.