Category: Resolved Security Risks Date & Time,Severity,Activity,Status,Recommended Action,Component,Definitions Version,ERASER Version,Risk Name,Risk Category,Risk Type,Risk State,File Name 1/24/2010 7:25 AM,High,Auto-Protect has detected Trojan.Pidief.G,"Blocked, Blocked",Resolved - No Action,Auto-Protect,2010.01.23.023,,,Virus,,,"c:\users\rao\appdata\local\microsoft\windows\temporary internet files\low\content.ie5\vgj43vg0\ohf75fba9fv0100f070006rf129df8a108tbc0386b7201l0409ka58c9c41317[1].pdf"
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Emailed Norton Tech Support for detail information and got the following message
Hello Prabhakara,
Welcome back to Norton Support.
It seems that your computer is infected with Virus.
Here are some of the most common ways this can happen:
Clicking on an intriguing pop-up ad which contains a Trojan.
Opening a malicious email attachment.
Downloading a virus from a file-sharing program such as LimeWire.
Your Norton software was not updated with the latest virus definitions.
Your system was infected with malware before Norton was installed.
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My HP pc is new and came with Norton Internet Security installed and later upgraded to Norton 360. All updated are up to date. Does that mean my pc was infected before I bought it from BEST BUY.
Category: Resolved Security Risks Date & Time,Severity,Activity,Status,Recommended Action,Component,Definitions Version,ERASER Version,Risk Name,Risk Category,Risk Type,Risk State,File Name 1/24/2010 7:25 AM,High,Auto-Protect has detected Trojan.Pidief.G,"Blocked, Blocked",Resolved - No Action,Auto-Protect,2010.01.23.023,,,Virus,,,"c:\users\rao\appdata\local\microsoft\windows\temporary internet files\low\content.ie5\vgj43vg0\ohf75fba9fv0100f070006rf129df8a108tbc0386b7201l0409ka58c9c41317[1].pdf"
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Emailed Norton Tech Support for detail information and got the following message
Hello Prabhakara,
Welcome back to Norton Support.
It seems that your computer is infected with Virus.
Here are some of the most common ways this can happen:
Clicking on an intriguing pop-up ad which contains a Trojan.
Opening a malicious email attachment.
Downloading a virus from a file-sharing program such as LimeWire.
Your Norton software was not updated with the latest virus definitions.
Your system was infected with malware before Norton was installed.
--
My HP pc is new and came with Norton Internet Security installed and later upgraded to Norton 360. All updated are up to date. Does that mean my pc was infected before I bought it from BEST BUY.
Thanks for the additional information which will help resolve any questions you may have.
But I'm still not quite sure what your question is since the entry in Resolved Security Risks shows that Norton 360 successfully dealt with the infection. Are you asking why Norton Internet Security did not stop it?
If so that could depend on the version and the uptodateness of your NIS and its definitions which we can't know.
The hahrd fact is that much malware gets past security software because in effect the user invites it in by unwittingly clicking on a link that is not what it seems to be -- especially those popups saying your computer is infected and to click here to download an application that will remove it, which is a complete scam.
Or are you asking why the words "No Action" are there? If that it is I beleive because Norton did block the attempted attack (and I imagine quarantined the attacking tool) and that you, the user, need take no further action.
Please clarify just what your problem is and someone better informed than I am will surely help.
And with an uptodate subscription for Norton 360 you are entitled to update from V3 that you have to the latest which is now V4 -- but let's leave that until your question is sorted out.
You can do as Vineeth suggests but probably simpler overall would be to run the free version of Malwarebytes and see what it says in its report which you can paste into a message here. Do not get the purchased version since it runs in the background all the time and can interfere with Norton.
This link will take you to the download page: Malwarebyte
I'm assuming of course that you can effectively and safely access the internet if necessary on a different computer.
Download and install the free version since they do all you need by running on command, not in the background.
Then update it to the latest definitions before you run it -- set it to do a full system scan.
If by any chance it refuses to install or won't run after installing because malware is preventing this you can sometimes defeat the malware by changing the name of the exe file to anything except its real title and tehn run it!
But I would not expect you to find something just because of that precautionary message you received.