Restore On-Going Protection

Norton Security | Norton Internet Security
1

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2

Hi SweetiesMom,

 

I'm contacting support now to be clear on the issue you wish to resolve, and they will be contacting you shortly. Thank you for your patience. 

3

I've sent you an email about this issue, which asks for you to send your Product Serial Number to our Customer Support team. Information on retrieving that number is located here: 

 

http://service1.symantec.com/SUPPORT/custserv.nsf/docid/2001041112112546

 

Please let me know if you need any more help with this issue.

4

Hi SweetiesMom,

 

Thank you for contacting me, letting me know that the situation is resolved. For others who might encounter this problem, here's what I did:

 

1) Visit this site, and choose email support.

2) Enter your information, and be sure to state that you wish to either Cancel or Restore "On-Going Protection". If you cancel the On-Going Protection, that means you want to stop Symantec from automatically renewing you subscription and charging the account in our records. If you choose to Restore, that means you want this service turned on again.

3) Within 48 hours, you will be emailed by a support representative, who will need your Product Serial Number.

 

There may have been some confusion in this case surrounding the use of terms, particularly "On-Going Protection". I'm glad this was resolved for you quickly.