Restore point

Hi

As my computer was running slow I bgan the process of boosting the performacne as per the norton recommendations. I activated a restore point and now I cannot run live update, or fix now as they wont install. Nor will any other updates for programs on my computer.I have turned computer off and on and one click support tells me there is a definitions error which there is no remedy for DOCID: _EndUserProfile_en_us.  My spyware and anti virus are turned off and I can't seem to turn them back on. I have turned off the anti tamper in miscellaneous as outlined in a previous post. Any suggestions?.

Hi sundbery,

 

Using System Restore will often break Norton because certain files will suddenly become hopelessly out of date, while other files remain unchanged.  If you are not able to resolve the issue by running LiveUpdate, then you will need to uninstall and reinstall Norton.  If you use Identity Safe, please first use the Identity Safe backup option to insure that you can recover your information if necessary.  This data should be retained, but it is always best to have a usable backup, just in case.

If I’m reading the original post correctly now NONE of the programs on the pc are working. This would indicate a problem beyond Norton. Please correct me if I’m wrong.

Hi

As my computer was running slow I bgan the process of boosting the performacne as per the norton recommendations. I activated a restore point and now I cannot run live update, or fix now as they wont install. Nor will any other updates for programs on my computer.I have turned computer off and on and one click support tells me there is a definitions error which there is no remedy for DOCID: _EndUserProfile_en_us.  My spyware and anti virus are turned off and I can't seem to turn them back on. I have turned off the anti tamper in miscellaneous as outlined in a previous post. Any suggestions?.