I have security suite through comcast. I have a new computer because my old one died (so there is no going back to it for anything). The old computer had Norton 360 on it. I backed up using 360. When I try to restore using the security suite it doesn't do anything when I select view to select the only backup listed. The backup is a complete backup on 2 discs. If I use explorer I can see the file is labeled as a Norton 360 backup. How do I restore my backup?
Thank you.
What version of N360 was on your old system?
If you had version 3 or 4, look on the backup disks for a program ARestore.exe. Run this and you should be able to restore your files.
Thank you for the help. I'm not sure which version I had. I bought it in early 2009. I could not find a program called arestore.exe.
To find the version, click Help & Support > About. Try these steps:
1. Copy the whole contents of the CD(including N360_Backup folder) to your computer, probably in your desktop.
2. ARestore.exe can be found in the Norton Security Suite install directory.
C:\Program Files\Norton Security Suite\Engine\x.x.x.x
where x.x.x.x is the version number.
3. You will also need the resource file ARestore.loc from
C:\Program Files\Norton Security Suite\Engine\x.x.x.x\09\01
where x.x.x.x is the version number.
4. Copy ARestore.exe and ARestore.loc to root folder(to the contents that you copied from CD)
5. Double-click ARestore.exe.
Let us know the results.
Yogesh
Thank you. Okay I did what you said. I might add this is the slowest computer known to computerdom. It acts like it wants to restore, but when I select restore in original place it says it can't do it. I had Vista on the old computer and have 7 on this one. When I tried to just select one group of files (pictures) and told it to restore it to the picture library, the restore program stopped responding. I can see the files on the backup using the restore program so I know they're there.
The folder locations and paths are different in Windows 7. Thats why you will not be able to restore to the original locations because the original locations really don't exist anymore.
Windows 7 library folders are different too, what shows in the folders really can be somwhere else and you see them through virtual links.
Try making a folder on your desktop "pictures" and restore all your pictures into it. If your successful, select them all and drag them into your library or cut and paste.
Good luck,
Dave
Thanks for the suggestion. I followed your suggestion, but when I pressed restore the program stopped responding again. I rebooted and selected only 10 pictures to restore thinking maybe that was it, but it still didn't respond.
Taken from a post of Joel_Michel (Symantec Employee) from a thread to use Arrestore.exe:
If it still fails to find your backup set, you probably have a corrupt catalog file. To fix this, go to your backup drive, go into the N360_BACKUP folder. Inside should be one or more folders with a long, ugly, alphaneumeric name.
(e.g. {5ABC34AE-1037-4f5d-BF93-B2B74C80B5F7})
Go into this folder, and remove the file backup.@db. You can put it on your desktop for safekeeping.
Now go back and run the Arestore.exe utility again. It will need to scrape each file in the back up set, one-by-one, so it could take a very long time.
No such luck. It said I had 1.1kb of info. I really have over 8 GB. You think you're doing the right thing by backing up and then this happens. I can see the files on the backup when I use the arestore program so they are definitely there. I just can't seem to get them on my computer.
Does it make any difference that I was using Vista 32 bit before. Now I'm using a 64 bit version of 7?
Thanks again.