Restored folder empty

When I select files to restore from one computer's backups to the one I am on,  most times the folder is empty after the restore completes?  I have tried selecting the whole folder and specific files within it.  Help!  I am using the trial version but am hesitant to actually buy the service as it doesn't seem to work correctly.

When I select files to restore from one computer's backups to the one I am on,  most times the folder is empty after the restore completes?  I have tried selecting the whole folder and specific files within it.  Help!  I am using the trial version but am hesitant to actually buy the service as it doesn't seem to work correctly.