Retail Purchase should expire Dec 2025 but shows trial version expired

[Mom_of_Fritz]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description: trying this again. Retail purchase installed Dec 2024 on 4 machines. Today it’s telling me 2 of those machines the ‘trial’ version has expired but in My Account it shows that 4 out of 5 installs expire Dec 2025. What’s going on?

Product & version number: Norton Deluxe for 5 devices

OS details: Windows 10

What is the error message you are seeing? trial version expired

If you have any supporting screenshots, please add them:

[bjm]

@Mom_of_Fritz

trying this again. Retail purchase installed Dec 2024 on 4 machines. Today it’s telling me 2 of those machines the ‘trial’ version has expired but in My Account it shows that 4 out of 5 installs expire Dec 2025. What’s going on?

Please run LiveUpdate + Restart (not Shut down) each device.
Please Sign Out → Sign In…Norton…each device.
Please confirm you’re Sign’d In each device.
Please enter your product Key on “expired” devices.
Please confirm Remote Management is enabled on each device.
Please confirm device OS is up-to-date.
Please confirm device date/time is correct.

My Norton subscription shows as expired or trial version has expired ›

If your subscription status shows as expired, then we recommend that you reactivate the Norton product. If the problem persists and you have an active subscription, then download the Norton product from your account. You don’t have to uninstall the product to perform this action.

If you receive e-mail notifications saying that your subscription has expired, even after renewing and installing your protection, it is likely that the notification might be for a different subscription.

1. Sign in to your account.
2. If you are not signed in to your account already, you will be prompted to sign in. Type in your email address and password for your account, and click Sign In.If you do not have a Norton account, click Create an account and complete the sign-up process.
3. In the Get Started window, click Download Norton.If you want to install a new product which is not registered to your account, click Enter a New Product Key.Type the product key and click >. Follow the on-screen instructions to activate the product.
4. Click Agree and Download.
5. Do one of the following depending on your browser:

• For Windows: Press Ctrl + J key, to open the Downloads window in your browser, and double-click the file that you downloaded.
• For Mac: Press Command + Option + L, to open the Downloads window in your browser, and double-click the file that you downloaded.

6. If the User Account Control window appears, click Continue.Follow the on-screen instructions.
7. Your Norton product is now installed and activated.

If your subscription date is still incorrect you may have to manually activate your product. For more information, read Activate or renew your Norton subscription.

You may also see trial version has expired message even though you have an active subscription with days remaining. To fix this problem, you need to activate the product again.

https://support.norton.com/sp/en/us/home/current/solutions/kb20100920013943EN

Please review your Norton account after a while.
Please share your progress.

[Mom_of_Fritz]

Thanks for your help. All is up and running again.

Barb

[bjm]

@Mom_of_Fritz

All is up and running again.

Thanks for sharing your progress.