hi there
my problem was that i had to do a download and it wasn't safe so norton took it out and put it in the quarintine folder. i went to retrieve it and all of a sudden norton froze and stopped working. i clicked on the norton icon but it wouldnt start up so i found out the code 8504,101 which led to me downloading norton power eraser. i really need norton but it wont let me as i have used all the allowed slots for the downloading on any device. PLEASE HELP!!