I got an email today 12/31 that says-- Norton Family Client on *******-PC used by kids has been disabled. Therefore, Norton™ Family cannot monitor the Internet activities of your children. Go to your child's computer and restart Norton Family Client.
Twenty minutes later I get this email--The Norton Family browser plug-in was unexpectedly turned off on *******-PC . This plug-in will be re-enabled automatically in five minutes. If it does not restart automatically, restart the browser or computer. The following features require the plug-in:
- Safe Searching
- Social network monitoring
- Video monitoring (Premier Members)
Now mind you I haven't gotten an email from Norton about the account since November and no matter what I did in the master account I couldn't get it to work.
Anyways after I get the email I go to the master account and find that my kids haven't been being monitored for over 3 days!
The last alert that shows in the account is from 12/28 about my son disabling the program (another thread that I still don't have an answer on)---Nothing in there whatsoever about todays alerts.
And the kicker is it's still saying it's monitoring the kids account but there's not one thing listed in there since the 28th--No web, no search, no social (though this section has never once worked on my account)
When I click on CHILDREN these are the Alerts I have:
- 12/30/12 11:38 PM : Norton Family is not running. This could be caused by a problem with the program, or else a user might have shut down a Norton Family component. Please restart the computer.
- 12/30/12 11:23 PM : Norton Family's web browser monitoring component is either disconnected or disabled. Please restart the web browser or restart your computer.
- 12/30/12 11:11 PM : The Norton Family service is not running. This could be caused by a problem with the program, or else a user might have shut down the Norton Family service. Please restart the computer.
- 12/29/12 12:41 PM : Norton Family's web browser monitoring component is either disconnected or disabled. Please restart the web browser or restart your computer.
- 12/28/12 12:50 PM : Norton Family is not running. This could be caused by a problem with the program, or else a user might have shut down a Norton Family component. Please restart the computer.
- 12/28/12 12:35 PM : Norton Family's web browser monitoring component is either disconnected or disabled. Please restart the web browser or restart your computer.
- 12/28/12 12:30 PM : The Norton Family service is not running. This could be caused by a problem with the program, or else a user might have shut down the Norton Family service. Please restart the computer.
- 12/27/12 10:54 AM : Norton Family's web browser monitoring component is either disconnected or disabled. Please restart the web browser or restart your computer.
- 12/27/12 10:39 AM : Norton Family is not running. This could be caused by a problem with the program, or else a user might have shut down a Norton Family component. Please restart the computer.
- 12/26/12 10:26 AM : Norton Family is not running. This could be caused by a problem with the program, or else a user might have shut down a Norton Family component. Please restart the computer.