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Well, I got that solution from two of your online, plus one of your phone support people. I did try that and after I took out the 2 gigs, and so had 2gigs left in the computer, the custom backup disc worked perfectly. Now, the biggest problem I see with that solution is that there are many people who would feel comfortable going inside their computer, so would then move on to another program. This is on a new Dell XPS 630 computer running windows XP pro, with the nvidia chipset and 4 gigs or ram installed. Cheers Nancy
I have successfully made a custom backup boot disk using Norton Ghost 14.0. I have a Dell XPS 630 running XP pro. When I try to test the disk and boot from it I get a blue screen. I have now been told by the support that I have to remove 2 gigs of my 4 gigs of ram to run in the recovery environment. I find this silly and if this is true quite bad programing. Please tell me this is not true!! If it is then I will be looking for another program.
Nancy
Eric, the messege was the same each time. Error, 0x00000000A. I am sure you could replicate it on a similiar machine, but of course I am not sure whether it is related to the nvidia chipset, 4gigs of ram or both.
Thanks
Nancy
This doesn't look to be related to the chipset but does point to memory management. Having the full details might help in better identifying the problem. Could be a problem with the RAM or with the motherboard. I would not suspect the chipset.
But Erik, 3 of your support people told me to take out 2gigs of ram. They seemed to imply that this was only with Windows XP and that amount of ram, not Vista. One told me that is what came up on his monitor for trouble shooting my issue, so there must be something other than with my computer. There has been no other issues with this computer with any other program. What other details would you need?
Nancy
Full BSOD details are needed (full set of registers, file and/or action referenced). If you have a dump that would help, but may not exist.
You shouldn't have to remove RAM. What are the details of the Blue Screen error?