I have just installed Norton Internet Security 4.0 and ran LiveUpdate. The result is every time I try to use Safari it has a spinning beach ball which finally results in it crashing. Mail and other internet access seems to be working.
I progressively turned off the various NIS features, performed several restarts and also removed the Safari Preferences without success.
As a last resort I uninstalled NIS, restarted and Safari (version 3.23) immediately started working again.
Why has NIS broken Safari?
I'm using Mac OS 10.5.7
Sorry to hear about the problems. Could you please send us one of the crash logs for Safari so we can determine what's causing the problem? I haven't heard about any problems with either Safari 3.2 or Safari 4.
Thanks,
Ryan
I have reinstalled NIS a slightly different way answering no to performing a live update before completing the installation. If again put Firefox in the Trash - which is because it is not compatible.
Safari now works, but now there is another problem - This page comes up on all attempt to access Apple's US web site!!!!!!!!!!!!!
SITE VERIFIED - ARE YOU SURE?
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I'm not sure what you meant exactly. If the toolbar says "Site verified", that means it's working correctly. All of Apple's Web sites are trusted Web sites. You should get a negative (red) toolbar when you visit a phishing Web site. Sites that are non-transactional (e.g. dont' ask for private information) will display a neutral message/toolbar color, "No fraud detected". If want to be protected but don't want to view the toolbar, you can hide the toolbar using the Norton Confidential application (De-select the Show phishing protection toolbar in browser option).
If you are talking about some other message that is appearing, please post the text of the message here, or take a screenshot and I'll see if I can figure it out.
As to the Firefox issue—yeah sorry about that. We have a fix posted already for that, but it's not released. You can download & install the fix yourself, which will add Firefocx 3 support to NIS 4, from a link on our tech support Web site (http://support.symantec.com).
Thanks,
Ryan
I did include an screenshot. Here it is again - the web address is http://www.apple.com, Site verified by Norton Confidential and the screenshot clearly shows it is not Apple's web site. Other sites were OK. I restarted the Mac and it has been fine since?
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Just to follow on from the previous post - The only other thing I did before the restart was remove a XML file viewer (XML View Plugin.webplugin) and uninstall Cooliris.
Everything worked again after the restart and the Apple web pages were correct. I have now installed the Safari 4 beta and all appears to be well.
I haven't tried reinstalling the Safari plug-ins at the moment because everything appears to be stable at last. They may/may not be related to the earlier issues.