Safe Mode Comfix fails when trying to fix VSS Provider Install error

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1

I'm getting the same error as the OP in this thread. I'm following the instructions there and in this thread.

 

I'm down to the point where i boot into Safe Mode and run com_fix.bat as administrator (have also tried running CMD as administrator and running com_fix.bat from there.).

 

I get the same error (see below) as mcclaigg in his posts near the end of the second thread mentioned above but his fix (running the Ghost install from the cd as administrator) isn't working for me.

 

This is the output i get from com_fix.bat:

 

"C:\Windows\WinSxS\amd64_microsoft-windows-com-complus-runtime_31bf3856ad364e35_6
.1.7600.16385_none_b5bfb0b8ee629431\R000000000001.clb
1 File(s) copied
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service."

 

Can anyone help me figure out which missing service is keeping me from doing the COM fix?

2

I don't see anything about doing it in safe mode.

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=20100513170716EN&lg=english&ct=united+states&product=home&version=1&pvid=f-home&entsrc=redirect_pubweb

 

Dave

3

The reason i'm posting in the first place is because i get the following error when performing the instructions you linked, whether in normal mode or Safe Mode. I only tried Safe Mode because mcclaigg said they had success with that as a solution to this error.

 

----------

C:\Windows\WinSxS\amd64_microsoft-windows-com-complus-runtime_31bf3856ad364e35_6
.1.7600.16385_none_b5bfb0b8ee629431\R000000000001.clb
1 File(s) copied
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.

----------

 

Thanks for any help you can offer.

4

I get the same error when i replace

 

REM go thru the list and copy it to destination folder
for /f "eol= tokens=*" %%i in (temp.txt) do (
xcopy /r /y %%i c:\vss_com
)

 

with

 

REM go thru the list and copy it to destination folder
for /f "eol= tokens=*" %%i in (temp.txt) do (xcopy /r /y %%i c:\vss_com)

 

in com_fix.bat.

5

My apology. I'm reposting with the correct information. Thank you.

6

I can't click to link in your first thread so I can't see the original error that caused all of this. Can you tell me that, and also let us know if this ever worked? If so, what happened at the time it stopped working?

7

Andy, here are the corrected links from the first post.

http://community.norton.com/t5/Other-Norton-Products/Snapshot-error-1-Error-EBAB03F1-OS-error-2147754774-UMI-V-0-1975/td-p/398946/page/3

 

http://community.norton.com/t5/Other-Norton-Products/Ghost-15-quot-Snapshot-error-1-quot-after-install-also-showing/td-p/322750/page/2

8

Thanks Dave.

 

I see this error quite a bit in support after the operating system was upgraded. shinai, did this happen?

9

I'm sorry, i was confused when i originally posted and didn't communicate clearly. Here's a clearer description of the issue i'm having:

 

When i install Ghost 15 under Win7 x64, i get the following error:

 

"ERROR: Failed to have success running InstallVSSProvider function in MSIInstallVSSProvider Function."

 

When i run a backup i get this error:

 

"-Snapshot error %1.
--Error EBAB03F1: OS error 2147754774.

(UMI:V-0-1975-5)"

 

The recommended fix for this per erik-carlstrom at Norton is to restore the COM+ Applications Catalog.

 

When i perform this fix (ie: run com_fix.bat) i get the following ouput with error:

 

"C:\Windows\WinSxS\amd64_microsoft-windows-com-complus-runtime_31bf3856ad364e35_6
.1.7600.16385_none_b5bfb0b8ee629431\R000000000001.clb
1 File(s) copied
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service."

 

An error has been discovered in the com_fix.bat file due to formatting issues. The recommended fix is to replace the lines:

 

REM go thru the list and copy it to destination folder
for /f "eol= tokens=*" %%i in (temp.txt) do (
xcopy /r /y %%i c:\vss_com
)

 

with the lines:

 

REM go thru the list and copy it to destination folder
for /f "eol= tokens=*" %%i in (temp.txt) do (xcopy /r /y %%i c:\vss_com)

 

After performing this fix i still receive the same output and error from com_fix.bat while Restoring the COM+ Applications Catalog.

 

I hope that helps.

 

The operating system on this machine was upgraded from 32bit Vista.