We are trying to get our website added to the Norton Safe Site roster.
Several days ago we signed-up as the site owner and completed Steps 1 and 2 of the"Your have intitiated registration as the owner of a Web site" response from Symantec.
When we go to step 3 and click the re-eval link we get taken the the site dispute tab of our Safe Wep user profile and get the message "Failed to add site for re-evaluation. Please try again later." We have gone through this click and error mssg loop a number of times.
We are trying to get our website added to the Norton Safe Site roster.
Several days ago we signed-up as the site owner and completed Steps 1 and 2 of the"Your have intitiated registration as the owner of a Web site" response from Symantec.
When we go to step 3 and click the re-eval link we get taken the the site dispute tab of our Safe Wep user profile and get the message "Failed to add site for re-evaluation. Please try again later." We have gone through this click and error mssg loop a number of times.
I have notified Phil_D (our website verification Guru) of your issue. However, if you can see "ownership verified" (see last picture in Phil_D's post over here), then all you have to do is wait for 10 to 14 days for your website to be evaluated and receive the appropriate checkmark. If your site has not been evaluated after 14 days, then you can tell us about this, and an alternative method can be used to evaluate it.
Message Edited by Yaso_Kuuhl on 11-14-2009 06:43 PM
We have been verified as the owner. The html posting in the site root is not the issue. It is that we can't get the re-eval.
Thanks for your prompt reply,
RustDoc
You don't need a reevaluation because you didn't get an evaluation. The question mark simply means that your site rating hasn't yet been determined. It takes about two weeks from the day you are determined as the owner. I have two sites I manage. One has already gotten an "approved" rating without my even establishing ownership; it's simply been around long enough and used enough to prove itself. The other one I just applied for approval, and am waiting just as you are.
You don't need a reevaluation because you didn't get an evaluation. The question mark simply means that your site rating hasn't yet been determined. It takes about two weeks from the day you are determined as the owner. I have two sites I manage. One has already gotten an "approved" rating without my even establishing ownership; it's simply been around long enough and used enough to prove itself. The other one I just applied for approval, and am waiting just as you are.
I forgot to say that it's a nice, professional looking site. Interesting one, too. Good luck.
Thanks for the kind comments mijcar, And sincere thanks all the rest who jumped in.
I'll wait a couple of weeks and see if we get our re-eval. BTW, that site has been up for a number of years.
RustDoc
Just remember: It's not a "re-evaluation". If you refer to it that way (say in a call to customer service), you will confuse them. They will look for a negative report and not find one and then wonder what it is you want re-evaluated. Re-evaluation is when you dispute a bad evaluation; and you don't have one.
As for the number of years you have a site, that's sort of irrelevant. If it's highly visible, often visited, and happens to have been scanned for security, it would have received a check without your doing anything. The two sites I mentioned were up the same amount of time. One has had a lot of traffic; the other, not. The one with a lot of traffic became visible enough in terms of google hits and the like that it demanded an evaluation. The other one didn't. That's why I pushed the issue by registering with Safe Web, as you have done.