Safe Sites Blocked

Hi all,

I just wanted to ask a question that's bugging me with the Norton Online Safety.

 

I find that sometimes the system blocks sites that are allowed or a child has been accessing fine and then gets blocked.

 

Looking into this the house rules page it lists the DOMAIN NAME of the site and says its Uncategorised, however when you look at the online report it is using the IP ADDRESS.

 

I can understand the IP address being blocked but why is it the system can resolve this in the front end but has problems behind the scenes.

 

I've checked the URL on the site and that points to the domain name, in fact it I try the same link again it sometimes works.

 

It doesn't happen all the time perhaps 1 click in 20-30 when changing domains, but is driving the kids mad.

 

I do notice in the logs it keeps reporting:

- Norton Safety Minder's web browser monitoring component is either disconnected or disabled. Please restart the web browser or restart your computer

- Vista Parental Controls may interfere with the enforcement of house rules and should be removed from the child's device

 

However Parental controls in Windows 7 is turned off and the browser helper is enabled.

 

Any ideas?