Hi guys. I have a problem regarding erroneous reporting by Safe Web.
It seems that Safe Web is reporting malicious content on our website, but it is reporting alleged prolems with older software which has never been available on our current site, which was launched in 2008. This was a ground-up new website, with new code, on a new server, with a new ISP. The old server went away in 2008 and is no longer available.
These two older products that Safe Web is reporting, interestingly enough, consist of a firewall product and a popup-blocker, both of which competed with Norton products when they were available. Again, while these products were safe and reliable, they are no longer offered simply because as Windows and modern browser capabilities grew, the merchantability of these products was reduced and they were dropped, not due to any problems, but because they were not cost effective to continue. These products were dismissed from our product line well before the launch of the current website, and thus were never migrated to the new web server.
I've disputed this in the past, and it initially gets removed, but then it mysteriously comes back with the same old products (which were not malicious anyway) which do not exist, the same links (which generate 404s), and with a thumbnail image of the current site, suggesting that the analysis is also current.
So I dispute it, the site gets 're-evaluated' and reported safe with no problems, then some indeterminate time later, we have clients telling us that Norton Safe Web is reporting us as dangerous. Same report, same links, same false info, and the cycle repeats.
OK, enough of the background, and I apologize for the digression. I've escalated this to the extent that I can, which is only a generic email address for site owners. What I need is contact information for someone in a position of responsibility for Norton Safe Web so that we may determine the ultimate cause for these reports and address it.
Could someone PM me with corporate contact info for Norton Safe Web, please? Or at least with a lead to someone with that info? I'd really like to speak with someone in authority.
Thanks.