Safe Web false positive not cleared, site already cleared by Google, dispute stalled

[necontrol]

I am requesting a re-evaluation of the Safe Web rating for tru47 .com and [www. tru47 . com](http: //www. tru47. com), currently rated as URL:Blacklist.

This is a confirmed false positive. The original flag was caused by a third party accessibility widget that loaded external code site wide. That widget has been completely removed. Google Safe Browsing has already reviewed and cleared the site, Google Search Console Security Issues shows No issues detected as of June 13, 2026. Every other major scanner reports the site clean.

Norton Safe Web is now the only service still flagging it, roughly a week after Google cleared it, which is causing real harm to a legitimate Shopify ecommerce business whose customers are being blocked.

I submitted a dispute through the Safe Web form on June 18 and it has not been processed. The system will not let me submit again because the original is still open. I am asking a moderator or the Safe Web team to please re-evaluate and update the rating.

Detection category shown to users: URL:Blacklist. Reference from the block notice: 5593ded5aa1c.

Thank you.

[bjm]

• Norton Submission Portal is used for submitting false positive reports.
• Verified site owners generally have access to a dashboard where they can see the status of their site and any pending disputes.
• If the status of your site has not changed – on the Safe Web public lookup – after 48 business hours – contact official Norton Support directly. Explicitly tell the agent: “I have already submitted a site dispute via the Safe Web portal more than 48 hours ago and have not received a status update.” This often prompts support to escalate the ticket manually.

• Norton Submission Portal does not send automated confirmation or status update emails, even when an email address is provided.
  If the review determines the detection was indeed a false positive, Norton typically releases updated definitions to address it within 48 hours without specifically notifying the submitter.

Submitting through the official portal at submissions.norton.com evaluates only the specific URL path you type into the box. It will not trigger a domain-wide rescan.
Domain-wide rescan request can only be triggered by the site owner who has verified their site.

False detection reported through a “Threat Secured” notification popup is strictly path-specific.

By forcing owners to go through the Norton Safe Web Owner Portal and place a cryptographic meta tag into the website’s HTML, Norton filters out general traffic noise. This verification ensures that a real human analyst or a resource-heavy, top-to-bottom structural recursive domain crawl (/*) is only deployed for authenticated administrators who legally control the domain platform.

A public guest submission is simply an automated single-point string fix. Only a verified site owner filing an official site dispute can break through that automation to clear an entire domain tree.

• Unverified Public Submissions resolve symptoms (individual web links).
• Verified Owner Site Disputes resolve the root cause (the entire domain-wide wildcard status).

[bjm]

@necontrol

I am requesting a re-evaluation of the Safe Web rating for tru47.com and www.tru47.com, currently rated as URL:Blacklist.

https://tru47.com/