safe web issue

Hi There

 

Ive been using Norton for a few months now, after being one of those who detested it years ago due to the resouce hogging nature of the said program.

 

Anyway i took the plunge and decided to give it another go and i purchased NIS 2011. Im glad to say that im very happy i did because its much much better than the older version.

 

My quesion is that up until now everything was working as it should. Now though i notice that when i open up my browser (IE8) on Windows 7 32bit, when i search on google the safe web dosn't show the green icons until i actually refresh the page.

 

I know this isnt normal as ive never onjce had to do that to see if the pages are safe to click on. So is there anything i can do to resolve that?.

 

Edit: Ive also noticed that the live update dont seem to be working properly. I did live chat with someone about this earlier, yet he said the program was working fine.

 

I know its not because ive never had to manually update before now. Manually updating seems to be the only way im getting the updates now. A quick look in my history tells me as much.

 

Thanks for any help on both matters.

 

UJ