Safe Web Site Evaluation Problem

Around December 8th, I noticed there was a gray icon with a white question mark next to my site, www.mchmedical.com.  Following Safe Web instructions, I was able to get my site verified.  However, Safe web has not been by to evaluate my site yet.  The instructions said "two weeks" and it has now been over 6 weeks.  My sales are down 80% and I am losing money everyday. Please help - how can I get my site evaluated?