Hi, trying to change my safecam settings on Norton 360 (Windows 10 Pro) and its asking me to enter my password, which I have done numerous times, even went and reset it just in case so I am definitely putting in the correct password and it just keeps telling me my password is incorrect. Can anyone help please?
Jo Cormack:
Hi, trying to change my safecam settings on Norton 360 and its asking me to enter my password,
R U using your Norton Settings password?
Not your Norton account password nor your Norton Password Manager password.
To prevent unauthorized changes to your Norton product settings, turn on Settings Password Protection
Settings Password Protection lets you set a password to view or change device security settings.
Reset a lost or forgotten password for Norton Settings Password Protection ›
You must reinstall your Norton to access the settings and set a new password. Use the Norton Remove and Reinstall tool to reinstall Norton on Windows.
https://support.norton.com/sp/en/us/norton-360-deluxe/current/solutions/v44151491
Previously while uninstalling Norton360 we had an option to reset the password but now you only have an option is to Uninstall and Reinstall from:-
https://www.norton.com/cspn360
It sounds like you are putting in your Norton Account password and it is looking for an administrative password. Did you ever set an administrative password?
Check administrative settings in the classic interface mode.