safety Minder

Good Morning,

 

I have registered and set up my account for online familsy, and am trying to install the Safety Minder.  When the parent e-mail and password are requested, the server will not verify my information, instead stating I am using the incorrect parent email and/or password.  I have tried by changing the password, and even using another emila address through the invite parent option, to no avail. Please assist me in getting through this issue.  Thanks