Sometime this fall Norton Parental Controls in Norton 360 suddenly stopped working. When I looked for help, Norton360 pointed me to SafetyMinder I installed it and was very happy with its improved features. I especially like the fact that even if my child deletes the history from the browser, onlineFamily still knows about it.
Then, on 12/21, all activity stopped being logged. When I got the email about the service rolling over in January, I thought perhaps I needed to upgrade. It seems like it has been uninstalled from my system, but it goes to "collecting error logs" right after trying to install system files. It sits on the error log screen for 10-20 minutes, then says to send the errors to Norton. When I click to Send, it fails and takes me to a page saying I should reboot and try again. I did that, but still no luck.
Everything was working and happy 2 weeks ago. How can I get it back? I am fine with completely removing it and re-installing it, but am failing to do so. It does not show up in the Add/Remove programs window, so the installation must be failing fairly early on.
Thanks
Sometime this fall Norton Parental Controls in Norton 360 suddenly stopped working. When I looked for help, Norton360 pointed me to SafetyMinder I installed it and was very happy with its improved features. I especially like the fact that even if my child deletes the history from the browser, onlineFamily still knows about it.
Then, on 12/21, all activity stopped being logged. When I got the email about the service rolling over in January, I thought perhaps I needed to upgrade. It seems like it has been uninstalled from my system, but it goes to "collecting error logs" right after trying to install system files. It sits on the error log screen for 10-20 minutes, then says to send the errors to Norton. When I click to Send, it fails and takes me to a page saying I should reboot and try again. I did that, but still no luck.
Everything was working and happy 2 weeks ago. How can I get it back? I am fine with completely removing it and re-installing it, but am failing to do so. It does not show up in the Add/Remove programs window, so the installation must be failing fairly early on.
Thanks
Thank you for your help!
The solution was to delete the temporary installation files before re-installing. That got me up and running again. Thanks!