I need a Norton Employee to reply so I can private message our url and case details.
We are an ISP/CDN serving thousands of customers. The way SafeWeb is being operated is incredibly irresponsible and wreckless:
- Why black list *.domain.com ? Really ? Our domain is paritioned into tons of sub-domains and thousands of users are using shared each sub-domain. Our domains serve large and small objects to many many users.
- No notice is provided when a domain is blacklisted. Why aren't you using WHOIS contacts? We are also registered with contact information in SafeWeb after the first incident, still nothing?
- We respond to these types of issues within hours. After registering and establishing our identity as a legitimate business through SafeWeb, how about providing the professional courtesy of allowing our staff to resolve the issue promptly before attempting a blacklist?
- No one answers site_owner_help_en@symantec.com . We've sent many messages.
- The review for our domain was requested via the Safe Web portal 4 days ago and counting. Status has been "re-evaluation is in progress..."
- We attempted calling Norton Corporate several times. Operators will not transfer us to a (any random even) employee without first and last name. They do not have department phone numbers. Customer service holds were over 1 hour before we hungup (on two occasions).
I hope a Norton employee can followup asap.