Search results in Google often will not display the safeweb icons next to each listed search items. Usually I do a search and the first page of results show no safeweb icons; I visit one of the listed sites, and then hit the Back button of the browser to return to the Google search results; and then the safeweb icons appear. When I go to the next Google search results page, the icons there may be missing again. If I visit one of the items listed in the search results, and then hit the Back button of the browser, again this page will show the safeweb icons.
Can something be adjusted so that the safeweb icons WOULD appear in pages of Google results including the first page, so that I do not need to visit one of the pages and hit the Back button in order to see the icons on each search result page? This seems to be happening in Google searchs. This problem was happening with Yahoo searches.
For this situation:
Norton 360 3.8
IE 8
Windows 7
HI g_cafe_c,
Welcome to the Norton Community.
Some changes were made a while back with the search engines which can cause this behavior and many users encountered this.
If you have a current subscription to N360 you should update to the latest version which is 4.1.0.32 (version 4) and this is a free update. Just as a precaution take note of your product key which you can get from your Norton Account. Also, if you use Identify Safe, please back this up also as a precaution. Please see this link. You more than likely won't need this but in the unlikely event that there are problems with the update it would be good to have done this.
Please visit the Update Center to upgrade to the latest version. For reference please see this thread concerning the release of 4.1.0.32.
Hope this helps and please let us know how it goes.
Thanks
Allen
HI g_cafe_c,
Were you able to update to the latest N360 v4 and if so did this correct the issue?
Thanks
Allen
Sometimes, the safeweb icon takes a few seconds to get displayed. Can u try waiting a few seconds after the google/yahoo search page comes up...
Probably, the icons get cached since you have moved on to another page by the time norton fetches the rating(red/green stuff) for each site from the backend server, and it gets displayed when you hit the 'back' button....
The delay in fetching is one possibility especially if u are on a dialup or a slow connection...
N_sb_combatant wrote:
Sometimes, the safeweb icon takes a few seconds to get displayed. Can u try waiting a few seconds after the google/yahoo search page comes up...
Probably, the icons get cached since you have moved on to another page by the time norton fetches the rating(red/green stuff) for each site from the backend server, and it gets displayed when you hit the 'back' button....
The delay in fetching is one possibility especially if u are on a dialup or a slow connection...
This is all true but there was also a fix in the latest version of N360 to resolve an actual problem with safeweb indications on search results. N360 v3.8 is out of date and even apart from this issue, it should be upgraded to the latest version, especially considering it is a free update with a current subscription. 
Thanks
Allen
AllenM,
On the main machine with version 3.8, I will not; I have no permission, but maybe the owner will one day upgrade.
On my machine with version 2, I probably should upgrade, but I will not. I will keep using my current installed version for as long as possible; it works well. At least, when doing internet searchs using my machine, there is safeweb.norton.com which allows checking the safety and risk of any particular website.
For my machine (actually I have two laptops), I do not want to risk (yet) of trying an upgrade and then having problems. As long as what I have works, I do not want to make changes. There is an advertisement that appears most of the time that I use the new laptop informing me that an free upgrade is available; I'm glad to know about this; but I rely very much on the particular computer and do NOT want any kind of interruptions in functionality.
(As for my older laptop, since I do not rely on it anymore, I might play with upgrades at some time in the future, but I believe that Norton 360 is a bit more software than I need, and I will very likely choose Norton Internet Security for that one.)
By curiosity, tell me what will happen if I were to accept the offer through the Symantec pop-up screen which often appears on my newer laptop telling me about the free Norton 360 upgrade? What steps will occur? What selection sequences will happen? How smooth would the upgrade process be? (The new laptop with wireless internet connection, Windows Vista, Norton 360 version 2)
Hi g_cafe_c,
Thanks for the information. If you accepted the offer through the program to upgrade to the latest N360, then it will take you to the Norton Update Center to download the latest software. It would then uninstall your old version and ask you if you want to retain user settings, etc and then install the new version.
Typically this process goes smoothly. However I would add a note of caution that because the N360 on this laptop is so old (version 2) that we typically recommend using the Norton Removal tool before installing the new version 4. This would be a different route than the update center which it would attempt to use if you upgraded within the program, though the end result would be the same, which is to get N360 v4 installed.
It is of course up to you if you do the N360 upgrade. I highly recommend to do so but no one can make that decision but you. Though you continue to get virus definition updates to your older version, as your engine gets older and older you are left without some of the latest core updates to the program itself. Engine updates take advantage of new technology and methods of detecting malware and many times also decrease CPU requirements (e.g., run lighter, etc).
Engine updates are almost as important as the virus definition updates and in some cases even more important.
Also be aware that N360 v2 does not support Windows 7 so if you have plans to upgrade your OS you will still need to upgrade N360 first.
If you decide to update to N360 v4 (highly recommended) then please post back and let us know and we will offer further guidance.
Please check out the minimum system requirements for v4 here.
Edit: if you do decide to go with NIS to replace N360 on any of your computers then using the norton removal tool is even more important to ensure that things are cleaned out properly in preperation for installing the new software. Again, when you are ready please post back and we'll be happy to offer further guidance on this.
Allen