SafeWeb Problem (Need Help)

We followed all the steps and processes outlined to re-evaluate our websites and everything came back OK for w ww.eplusgreen.com, ww w.eplusfunding.com, w ww.eplusads.com,etc..

 

See below schreen shot. Our customers are still receiving below Norton Threat and file is not accessible.  As you can see I also show our site rating so I don’t understand why we are still receiving error.

 

We really need your assistance since this has caused high concerns with our customer base for those that have Norton installed.  Our Download program is being rejected as a safefile.  We also have our Web code certified by DigiCert.

                                            Screen Shot.jpg

 

[Edit: Removed the links to the external sites to conform with Participation Guidelines and Terms of Service ]

Hi rickibm,

 

Your site rating is not related to the blocked download.  Regardless of the site rating, any unlnown new or suspicious file will be blocked by Norton.  If you are offering software for download, you should have the software whitelisted by Symantec to avoid this issue:

 

https://submit.symantec.com/whitelist/isv/

 

You can also submit a false positive report here:

 

https://submit.symantec.com/false_positive/

 

Also, please see the following post:

 

http://community.norton.com/t5/Announcements/How-to-report-false-positives/m-p/225309#M19