Safeweb Site Ratings are Gray Question Marks on Some Searches

Norton Security | Norton Internet Security
1

When I search for the term “Flashlight” on Yahoo, the Safeweb Site Ratings are all Gray Question Marks.  Most other searches seem to work OK. What could cause this?

2

Hi car825,

 

An interesting find on your part. Have you observed this before for that search query?

 

It may just be a temporary server-side issue.

3
Phil_D wrote:

Hi car825,

 

An interesting find on your part. Have you observed this before for that search query?

 

It may just be a temporary server-side issue.

 

Last month I ran into a similar problem where a Yahoo search would only return the gray question marks, regardless of the search term.  It fixed itself after a few days. 

 

Can you search "Flashlight" on Yahoo and let me know if you get all gray question marks?

4

Hi, car825,

 

Are you referring to .com or .co.uk?

 

 

________________________________________________________

 

 

I have just Completed a Test, on .com and .co.uk, of the Issue you Reported, and can confirm that I do not get all the Grey Question Marks you Reported on all of the Web Searches.

 

What Version of Norton Product are you using?  Thanks!

 

 

 

Message Edited by Floating_Red on 07-26-2009 10:19 PM
Message Edited by Floating_Red on 07-26-2009 10:20 PM
5
Floating_Red wrote:

Hi, car825,

 

Are you referring to .com or .co.uk?

 

 

________________________________________________________

 

 

I have just Completed a Test, on .com and .co.uk, of the Issue you Reported, and can confirm that I do not get all the Grey Question Marks you Reported on all of the Web Searches.

 

What Version of Norton Product are you using?  Thanks!

 

 

 

Message Edited by Floating_Red on 07-26-2009 10:19 PM
Message Edited by Floating_Red on 07-26-2009 10:20 PM

 

I have NIS09 16.5.0.135 and Vista SP2 32bit. I'm using Yahoo.com.  The only search engine that works consistently with Safeweb for me is Ask.com.  Yahoo and Google return the gray question marks from time to time.  Today was the first time it was search-term specific.
6

Hi,

 

Thanks for your Reply.

 

What Web Browser and Version are you using? 

 

Thanks!

 

7
Floating_Red wrote:

Hi,

 

Thanks for your Reply.

 

What Web Browser and Version are you using? 

 

Thanks!

 

 

I'm using IE8, fully patched.  I tried the UK Yahoo site and Safeweb works when I search Flashlight.  That's strange. What could be causing a problem that only affects the US site?
8

Did you try the U.S. Web Site after trying the U.K. one?  If so, what were the results?

 

Thanks for your co-operation so far.  :)

 

9
Floating_Red wrote:

Did you try the U.S. Web Site after trying the U.K. one?  If so, what were the results?

 

Thanks for your co-operation so far.  :)

 

 

I tried the US site after the UK site and the US site still returned the gray question marks.
10

Now both Google and Yahoo return gray question marks on about 25% of my searches.  Ask.com works 100% of the time.

 

How can I fix this?

11

Hi,

 

This may be a Server Issue, so, thanks for bringing this to our attention.

 

Can you please confirm what your Norton Product Version is: Open your Norton Product > ? Help & Support > About.

 

Thanks!

 

 

___________________________________

 

 

Have you went to http://safeweb.norton.com/, typed in the Web Address of one of the Gray Question-Mark Web Sites to check what the Status is on the Norton Safe Web Web Site?  If so, what was the Result?

 

 

Message Edited by Floating_Red on 07-27-2009 01:51 PM
12
Floating_Red wrote:

Hi,

 

This may be a Server Issue, so, thanks for bringing this to our attention.

 

Can you please confirm what your Norton Product Version is: Open your Norton Product > ? Help & Support > About.

 

Thanks!

 

 

___________________________________

 

 

Have you went to http://safeweb.norton.com/, typed in the Web Address of one of the Gray Question-Mark Web Sites to check what the Status is on the Norton Safe Web Web Site?  If so, what was the Result?

 

 

Message Edited by Floating_Red on 07-27-2009 01:51 PM

 

I have NIS09 16.5.0.135, IE8, and Vista SP2 32bit. 

 

When I go to the Safe Web site and enter one of the gray question mark addresses a normal Safe Web rating is returned. In fact, if I click on one of the gray question marks in the Yahoo search results it opens a Safe Web page with a normal rating (green check mark and all).

13

Thank-you for the information.

 

car825 wrote:
In fact, if I click on one of the gray question marks in the Yahoo search results it opens a Safe Web page with a normal rating (green check mark and all).

I would suggest doing this to make sure the Web Site is Safe to Visit until this Issue is sorted out.  Thank-you for your co-operation.

 

Happy and Safe Surfing!  ;)

 

14
Floating_Red wrote:

Thank-you for the information.

 

car825 wrote:
In fact, if I click on one of the gray question marks in the Yahoo search results it opens a Safe Web page with a normal rating (green check mark and all).

I would suggest doing this to make sure the Web Site is Safe to Visit until this Issue is sorted out.  Thank-you for your co-operation.

 

Happy and Safe Surfing!  ;)

 

Is this a known issue or am I the only one with the problem?  Thanks for your help.

15
car825 wrote:

Is this a known issue...

Hi, car825,

 

I should be now!  ;)

 

 

car825 wrote:

Thanks for your help.

You're most welcome!  Glad I could assist you!  :)

 

 

You know where we are if you have any other issues!  Why not tell your family and friends about the Norton Users' Community Forum?

 

Message Edited by Floating_Red on 07-27-2009 02:21 PM
16
car825 wrote:

Is this a known issue or am I the only one with the problem?

You are not alone. I am able to reproduce the same results for "flashlight" with IE8 / NIS 2009 v 16.5.0.135.

 

Interesting though, using IE8 / NIS 2010 Beta v 17.0.0.105, there is no problem. The search displays with the normal Safe Web results.

 

I had flagged your original post to the attention of Symantec, so I'm sure they are aware of the situation.

17
Phil_D wrote:
car825 wrote:

Is this a known issue or am I the only one with the problem?

You are not alone. I am able to reproduce the same results for "flashlight" with IE8 / NIS 2009 v 16.5.0.135.

 

Interesting though, using IE8 / NIS 2010 Beta v 17.0.0.105, there is no problem. The search displays with the normal Safe Web results.

 

I had flagged your original post to the attention of Symantec, so I'm sure they are aware of the situation.

It's been a week since my original post.  I'm still getting the gray question marks when searching for "flashlight" and a number of other terms on Yahoo.  Any idea when this will be fixed?

18
car825 wrote:
Phil_D wrote:
car825 wrote:

Is this a known issue or am I the only one with the problem?

You are not alone. I am able to reproduce the same results for "flashlight" with IE8 / NIS 2009 v 16.5.0.135.

 

Interesting though, using IE8 / NIS 2010 Beta v 17.0.0.105, there is no problem. The search displays with the normal Safe Web results.

 

I had flagged your original post to the attention of Symantec, so I'm sure they are aware of the situation.

It's been a week since my original post.  I'm still getting the gray question marks when searching for "flashlight" and a number of other terms on Yahoo.  Any idea when this will be fixed?

 

Anybody?
19

Hi Car825

 

Sorry for the delay &Thanks for posting the issue , it is reproducible and it has been raised .

 

 

Regards

kishore

20
kishorec wrote:

Hi Car825

 

Sorry for the delay &Thanks for posting the issue , it is reproducible and it has been raised .

 

 

Regards

kishore

 

Hi, kishore,

 

Thanks for keeping us informed!