Hi,
I was having problems changing my Norton Password and at some point I got a screen that looked very much like a Norton webpage where I was encouraged to call a tech support number. Number was 800-277-6232. I spoke to a tech who had me install a program called Team Viewer. The tech performed some tests, essentially using my computer logs, and demonstrated that my computer had been hacked. He then encouraged me to buy an upgrade from norton that would allow me unlimited tech support. The costs were rater steep. $149.00 for two years and $199 for three years. I was going to buy the service but hesitated when the tech stated that the charge to my credit card would show up as Tech Kangaroos. I asked why it would not be Norton. He explained that they were not technically Norton, but a company contracted by Norton to handle their support. The tech was very professional and extremely helpful and understanding. He provided me with his call back number and extension. I stated I needed to check this out before I paid for anything. He expressed understanding of my concern. By this point I am thinking I am a royal idiot for allowing access to my computer.
I immediately began to look at my Norton Security, but found that I could not see the program window. I uninstalled Norton Security, rebooted, re-installed Norton Security and changed my computer's password.
Am I belatedly too concerned about this process? Does Norton Support make use of Team Viewer?
It it a common practice for Norton to sell upgrades to their products via 3rd Parties who operate out of Bangkok and especially a company called Tech Kangaroos?
Looking at this Software, Norton Security, it seems that it already does much of what the tech was trying to sell me. Basically, a anti-hacker protection. (mind this would have entailed allowing their techs to have control over my computer for several hours while they did a cleanup and re-installed Norton.) This has only made me more suspicious.
I have also deleted TeamViewer.
Oh he created this text file during our conversation. No doubt, this was an attempt to ensure that I understood exactly what I was being sold. And doing so, it did lend an air of respectability to the process.
I would hope if you could verify that this was legit, or tell me otherwise. I did just google that phone number and the number is found on several sites informing people of scams.
The text follows:
clean up
remove virus
reinstall norton
remove hackers
repair damages
100% safe and secure
hacker protection:(10 devices):block hackers,secure banking details,block pop ups,unwanted applications
one year:99.99
two years:149.99
three years:199.99
five years:269.99
(support+toll free+unlimited fix+regular clean up
1-2 hours
card statement charge tech kangaroos
18005657782
Paul
ext number: 8017