I have Norton 360 and I thought I just recently renewed it on my computer but it says my computer is not protected and when I click on that I get an error. My computer does freeze up and most likely has a virus. When I go to the Norton website on that computer it takes me to a fake Norton support site when I sought support they said my computer is compromised and I could take it in to be fixed or they can fix it online for 170 dollars. when I go to Norton on any other computer it takes me to real Norton website. So I am pretty sure it's a scam. my question is how can I get Norton renewed or back on that computer and get rid of the virus that is infected on that computer? I am not sure if I posted this in the right thread.