A man with a foreign accent just called my home phone. His number was 980-300-4527 and he said he was from Norton 360 and that I was going to get charged $399 for a renewal which was their mistake and he was going to help me resolve it. The first thing he asked me to do was to open Google Chrome and go to alpemix which I know is a file sharing service. I asked him if he was a scammer and he hung up after calling me names. U assume I did the right thing????
Definitely a scam. No one outside of your home can know what is going on with your computer.
MarilynMonroe:The first thing he asked me to do was to open Google Chrome and go to alpemix, which I know is a file sharing service. I asked him if he was a scammer and he hung up after calling me names. U assume I did the right thing????
Yes, you did the right thing.
Alpemix offers methods for remote support.
Report Scam Phone Numbers
https://forums.malwarebytes.com/forum/238-report-scam-phone-numbers/
Learn what to do if you received a suspicious phone call, email, or mail
https://support.norton.com/sp/en/us/home/current/solutions/v126234363