I keep getting the error message “Scan to computer is no longer activated – the network connection to the printer has been lost”.
The printer/scanner is an HP Officejet Pro 8600 Plus. the other devices in our home network are a Windows 7 desktop, a Windows 8.1 laptop, a Mac running OS X 10.6.8 (Snow Leopard), and a Technicolor router TG589. All three computers connect to the printer wirelessly. The two Windows computers are protected by Norton 360 version 21.7.0.11. The Mac has no anti-virus software.
Both Windows computers display the above error message in their Task Bars on a fairly regular basis, several times a day, and it has been happening for quite some time; the Mac never displays it.
The function that is reported as deactivated is the one that allows the user to commence a scan from the printer, and send the resulting file to a computer on the same network as the printer. The other main functions of the printer, i.e. printing and scanning initiated from a computer, are working correctly for all three computers.
My hunch is that a setting in Norton 360 may be causing this issue. I have had a look at Norton’s firewall settings, but they don’t mean a lot to me. Can anyone provide me with any guidance as to how I can test this theory and rectify the issue?