Scan to Folder

[Altreiter_Wolfgang]

Hello

After i had disabled VPN it is not possible to make a

scan to folder.

[Altreiter_Wolfgang]

Hallo

Seit kurzem ist es nicht mehr möglich vom Scanner eine Datei an den PC zu senden. Änderungen wurden keine gemacht…Update von Norton 360?

[bjm]

@Altreiter_Wolfgang

After i had disabled VPN it is not possible to make a scan to folder.

@Altreiter_Wolfgang

Recently, it’s no longer possible to send files from the scanner to the PC. No changes have been made… Norton 360 update?

Hello @Altreiter_Wolfgang
Please run Norton LiveUpdate + Restart (not Shut down) machine.
Are you Norton Security/360 v26.7.11086 (build 26.7.11086.990)

=========

Are you referring to “Scan selected items for viruses”

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Note: “Send me non-critical app activity alerts” – must be enabled to see Scan pop-up

[SoulAsylum]

@bjm I believe the OP is referring to items scanned from a printer/scanner and the location they were being sent/saved to

SA

[bjm]

@SoulAsylum

@bjm I believe the OP is referring to items scanned from a printer/scanner and the location they were being sent/saved to

Oh Okay My Bad

[bjm]

Hello @Altreiter_Wolfgang
Care to share your progress
Thanks

[bjm]

Hello @Altreiter_Wolfgang
Care to share your progress
Thanks

[Altreiter_Wolfgang]

Hello

I am so sorry, but there is no progress..it is not possible until now to make a scan to folder…

Norton

I have this Version 26.6.11114.0

[bjm]

@Altreiter_Wolfgang

Recently, it’s no longer possible to send files from the scanner to the PC. No changes have been made… Norton 360 update?

@Altreiter_Wolfgang

I have this Version 26.6.11114.0

Norton Security 26.7 for Windows is now available!

@Altreiter_Wolfgang

After i had disabled VPN it is not possible to make a scan to folder.

“After i had disabled VPN it is not possible to make a scan to folder.”

could mean:

“After disabling the VPN, my scanner can no longer scan a document to a folder.”

Just to clarify, do you mean scanning a document from a printer/scanner and having it saved to a folder on your computer?

Do you mean scanning a document from a printer/scanner and saving it to a folder?

1. VPN ON → scan-to-folder works?
2. VPN OFF → scan-to-folder doesn’t work?
3. Or was OP saying they disabled the VPN feature/setting, and then the scanner stopped working?

If it’s genuinely VPN OFF → scanner stops working, I’d be reluctant to blame this setting. That would suggest something else changed with the network connection, routing, firewall, or the scanner’s configuration.

But if OP actually means VPN ON → scan-to-folder doesn’t work, then “Access Local Devices with VPN” being enabled is absolutely one of the first things I’d check.

“Scan a document to a folder” isn’t familiar to my ear. The familiar phrasing would be:

• “Scan a document and save it to a folder.”
• “Scan to a network folder.”
• “Scan to a shared folder.”
• “My scanner won’t scan to my computer.”

“Scan to folder” is, however, a recognized term in the printer/MFP world, particularly for network multifunction printers. The printer’s scan destination can literally be configured as a folder.

So I wouldn’t confidently assume that’s what OP meant.

Given your original interpretation, “scan a folder” could also be what OP was trying to say—especially if they’re discussing Norton and antivirus scanning.

I’d ask the OP:

“Could you clarify what you mean by ‘make a scan to folder’? Are you referring to Norton scanning a folder for viruses, or to a printer/scanner scanning a document and saving it to a folder?”

AI sourced content may make mistakes

[SoulAsylum]

@Altreiter_Wolfgang In the VPN settings did you have the printer/printer program added into the VPN split-tunneling before this began? I believe that may be the case where the device is looking for the VPN to follow a pathway to the correct directory/folder and is confused where the files should go. Disable VPN split tunneling and retest if possible. Please share your results.

AI Overview

To remove an app or program from Norton VPN’s split tunnel list, open the app, go to Settings, and select Split Tunnel. Find the excluded app in your list and click the remove or delete icon next to it, then restart your device to apply the change. [1, 2]

Removing an App on Windows

• Open the Norton VPN app on your computer.

• Click the Settings icon at the top of the window.

• Select Split Tunnel.

• Find the app you want to remove under the excluded list.

• Click the remove/delete icon next to that app.

• Restart your computer. [1]

Removing an App on Mobile (Android)

• Open the Norton VPN app on your phone.

• Tap the menu or settings icon and go to VPN Preferences.

• Tap Split Tunneling or Exclude Apps.

• Uncheck or tap the remove icon next to the app you wish to take off the exclusion list.

• Turn your VPN off and back on, or restart your device

SA

[Altreiter_Wolfgang]

I have troubles with my live update, after 4h i have no way forward…see att.

[bjm]

@Altreiter_Wolfgang

I have troubles with my live update, after 4h i have no way forward…see att.

Prüfung auf Updates nicht möglich
Der Grund könnte ein Problem mit Ihrer Internetverbindung Oder mit unseren Servern

Unable to check for updates.
The reason could be a problem with your internet connection or our servers.

OS?
Wired Wireless?
Pending Windows Updates?