Scans continually fail

[The_Bucker]

Issue abstract: All of a sudden, both quick and full scans fail with an error.

Detailed description: starting this week I have been having issues with my scans. Occasionally I can get a quick scan to complete successfully but can never get a full scan to complete. this is also the case with single or targeted scans (they will occasionally be sussesful). I upgraded to macOS Sequoia not sure if this is the issue.

I completed the suggested corrective measures 1. Rebooted - didn’t help. 2. Uninstall/reinstall and reboot - did not help.

It has gotten to the point where I just uninstalled and installed a competing product (and that works fine).

I would rather use the product I paid for and like, what are my solutions/options?

Product & version number: Norton Security Premium

OS details: macOS Sequoia 15.0

What is the error message you are seeing? “Scan Error”

If you have any supporting screenshots, please add them:

[SoulAsylum]

Is this related to your other post here?

Scan fails on xART volume

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc. Issue abstract: My norton scan is failing (giving “Scan Error”) on the xART volume. does anyone know why this may be occurring? Detailed description: Product & version number: OS details: macOS 15 (latest release) What is the error message you are seeing? If you have any supporting screenshots, please add them:

SA

[Adapted]

Also having this issue, considering removing Norton to move back to intego, this issue has continued to persist ever since updating OS and Norton updates have failed to fix the issue. Losing confidence in what I thought was the best software, aside from the vague information when allowing connections and other constant pop ups from Norton that complicate and make you second guess normal apps and software on your Mac.