I've two scheduled scans, but none of them are running at the scheduled time. I've been using nav for a long time, this is the first time this happened.
I didn't realize it until now, it's been 2 weeks since the scheduled scans won't start.
And I'm running nav 18.5.0.125 on a win 7 64 bit enterprise sp1
Hi odysseusky,
Welcome to the Norton Community. Did you install any other software around the time this problem started? Also, do you have any other security software installed besides NAV?
If you go to the main NAV window and click Scan Now then Custom Scan, does it show "Scan Scheduled" next to Full System Scan? Or does it say "Schedule"?
Have you checked the Windows task scheduler to see if everything looks OK from a Windows perspective? You can check this by going to Start menu and type "scheduler" in the search box and hit Return.
Then click on Task Scheduler Library on the left hand window pane. You should see an entry for Norton Antivirus Full system scan. Does the status column show "Ready"? Double click on the NAV item. Then click the Triggers tab, does it show Status "Enabled"?
Also, do you remain logged into the computer during the time in which the scan should run? By default the user must be logged on for the schedule to work.
Also, do you have a laptop or desktop computer? If laptop, are you on commercial power at the scheduled time or battery power?
Best wishes.
Allen
thanks a lot, that did help
It is the task scheduler's problem, now it won't start although i have the following services running, which, according blackviper.com, are its dependencies
Remote Procedure Call (RPC)
DCOM Server Process Launcher
RPC Endpoint Mapper
Windows Event Log
task scheduler service is not running and won't start, every time i tried to start it, it says "the task schduler service on local computer started then stopped. some services stop automatically if they are not in use by other services or programs"
help please
Hi odysseusky,
Are you getting this error when you try to run "task scheduler" from the start menu search box?
From Windows start menu, please type services and hit Return. Click on "Services (Local)" on the left window pane. Then find the following Windows services.
Task Scheduler
DCOM
RPC
The status column will normally show started, the startup type should be set to Automatic and the Logon As column should show Local System.
The startup type is the most important one, it must be set to automatic.
If the above is configured correctly, please bring up a CMD prompt by going to start menu > Accessories > Command Prompt. Then right click on this and select "Run As Administrator".
In the Command prompt window, please type "sfc /scannow" and hit Return. This will check important windows system files to ensure that no files are corrupted or anything. It may take some time for this to run. You should also have your Windows DVD available in case it does find any problems as it might need this to replace any files that it finds an issue with.
Please let us know how it goes.
Best wishes.
Allen
all the required services are configured corretly, and the sfc /scannow says "did not find any integrity violations"
Let me try again.
I have the same problem. My scheduled scans will not start if the computer is asleep or locked.
I entered my password in the schedule a scan dialog box.
I also tried
Disabling the hybrid sleep
And not require a password to wake up.
My RPC endpoint is set to network rather than local. The other 2 match your post settings.
I am on a brand new win 7 pro 64 bit machine with the latest version of Norton internet security.
I received this from norton e-mail help:
I wish to inform you that Norton will run scans automatically when the computer is turned on but you do use the computer.
I am sorry that Norton will not run the scan when the computer is in the sleeping mode or in the power saving mode
What good is a scheduler if you have to be there when it starts????
I want my full system scans to run during off hours when I am doing something else.
Hi odysseusky and myknifes,
NIS can run scheduled scans when you are not at your computer. For both of you, is your computer in sleep mode or anything when the desired schedule is due to run?
Best wishes.
Allen
Yes, mine is in sleep mode.
I checked numerous things.
I turned off hbrid sleep
I disabled require password upon wake
I made sure triggers were enabled.
Why would norton support tell me such a ridiculous thing?
I think I fiNALLY FOUND IT:
http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/dedb8e92-2abf-4e71-b3ff-14cecd0166ee/
Open control panel and search for Task Scheduler,
Create a new task,
Under Triggers you can specify a time to run the task
Under conditions you can check the box that tells the task to wake the machine.
or in this case, check the properties of a scheduled task.
I checked the wake computer for this task and we will see tomorrow morning if it worked.
WOW! I have seen several of these redundancies in Win 7. It looks like something is turned on, but you have to dig ever deeper to find another switch. Try turning on recent documents in your start menu. The windows help does not even tell you the last step needed.
Hi odysseusky and myknifes,
Myknifes, your link is not working so here is a Microsoft KB article which outlines how to configure Windows task scheduler to wake the computer. First set up the scheduled scan via NIS, then go to Windows task scheduler to make the change referenced in the below article.
http://support.microsoft.com/kb/929463
Also, if you are setting this up on a laptop or netbook, please ensure that you have "Allow Wake Timers" enabled in the power plan. For mobile PC's, the default is disabled.
Please see the following Microsoft KB article for details.
http://support.microsoft.com/kb/973454
Best wishes.
Allen
I guess the forum truncated my link.
But the fix I posted works. Norton internet security schedules a scan, but does not set a condition. Without a condition, the computer will not wake up.
I received another e-mail from norton support telling me quite clearly the scheduled scans cannot take place while the computer is in sleeping mode. And if I don't belive that to contact their chat support. Well, that is partially correct. The scan cannot run in sleep mode, but if the scheduler were to set a condition then the wake timer would activate, the computer would leave sleep mode, and the scan would run. I know because mine did that this morning after I manually set a condition last night.
NIS should set the condition when scheduling a scan. Apparently the current version is not fully ready for Win 7 professional.
Hi myknifes,
I agree that support should have been more detailed on how to get this working. As long as you have an ACPI capable computer and have BIOS configured to allow it, waking the computer can be done.
There are a few inconsistencies in how the scheduled task gets added to the Windows task scheduler when adding a scheduled scan from NIS. First the task gets added as a Windows XP task as seen in General tab from Windows task scheduler. This should be changed directly from Windows task scheduler to match the OS you have. NOTE that once you have done this NIS will no longer recognize that a scan is even scheduled. As you have noted, NIS does not give you a way to set the wake option but this is easily done from Windows.
For anyone with a laptop it is important to check the power plan settings I mentioned before. This catches a lot of people because they have the "wake" option set and don't realize that the power plan itself disallows (by default) wake timers from being used to wake the computer.
I'm happy this is working for you.
Best wishes.
Allen
Quote:
As you have noted, NIS does not give you a way to set the wake option but this is easily done from Windows.
Easily, yes if you know where and even know it needs to be done. It took me over a week to figure it out. I finally found the answer searching google for win 7 wake timer. The solution was not obvious as evidenced by this thread alone.
myknifes wrote:Quote:
As you have noted, NIS does not give you a way to set the wake option but this is easily done from Windows.
Easily, yes if you know where and even know it needs to be done. It took me over a week to figure it out. I finally found the answer searching google for win 7 wake timer. The solution was not obvious as evidenced by this thread alone.
Hi myknifes,
I agree that it should be better documented. No argument there whatsoever. 
Best wishes.
Allen