Secure VPN - High CPU, Not Responding (never used)

Archive
1

I have a Norton 360 Premium subscription and just the other day I purchased a new MacBook with the new M1 chip running macos Big Sur.

Since installing Norton software on my laptop Norton Secure VPN have significantly been using up my CPU and my energy for no reason as I am not running VPN on my laptop right now.

This issue was already discussed before but no solution was provided. Here is the link for the thread: https://community.norton.com/en/forums/secure-vpn-high-cpu-not-responding-never-used

I would be really grateful for any kind of help.

2

Is there any update on the above mentioned issue? No response or any reaction from the customer care team...

3

Hello Adam. I've asked for your post to be moved to the Norton for Mac boards where it should get the appropriate attention.

SA

4

I have the same problem: Norton Security VPN (not activated!) runs down the battery on my MacBook Pro - see attached screenshot. This is on version 8.6 (latest version I have access to) and started happening after my upgrade to Big Sur.

This is only one of the MANY issues I'm facing with SEP and Big Sur (like https://community.norton.com/en/comment/8495333#comment-8495333 to use an example).

I have also spent 2 sessions of over an hour with the support team - and being connected to a "developer" to help debug, which is painful as it's just a matter of time before SEP blocks out the connection and we have to start over again. I have reached the limit of my patience here - SEP is clearly not working with Big Sur but it seems Symantec choses not to respond/recognize/communicate on this (other than through support cases where they try to "fix" your computer rather than the software). It may very well be that some changes in Big Sur have caught them out - but not communicating on this is very bad.

After 10+ years as a loyal customer I'm about to give on the product all together - shameful situation.