@David_Huber Hello. Unfortunately the managerial level folks at Norton won’t get involved here on the forums, ever. They will have another employee do things here. If I may ask some questions I will do my best to help.
1- You have Windows 11, what version and build is it? Click the Start button and select Settings. Navigate to System > About. Under Windows specifications, you will find the edition, version, and OS build information.
2- Have you done a “remove only” with your Norton install, then, after a reboot manually removed ALL folders with the names Norton, Avast, Symantec and rebooted a second time. They reinstalled your Norton product by logging into your Norton account and downloading it there for install?
https://www.norton.com/nortonremover
3 - Is your current Norton product version 24.xx or 25.xx ? The latter is the latest and states that the green checks and backup issues are solved per the announcement:
SA