So, Windows Security is running?
What device security is running?
Does Norton LiveUpdate run?
Does Norton QuickScan run?
Sorry, from this distance. I’ve no notion.
fwiw ~ my boiler plate:
If your Norton is not working as expected and you’ve tried Troubleshooting → Reset to Default &or Repair Norton & clean re-install Norton 360…then…reach out to Norton support.
Note: Reset to Default resets Cloud Backup
Note: Norton Remove and Reinstall tool vs Norton_360_Remover here
Were my machine. I’d clean install Norton 360. Maybe, Lv1 already did clean install.
I’d run Norton 360 Remover → Remove only → Scour File Explorer for remnants → clean install Norton 360 from my Norton account. Even if your issue remains. You’ve done basic troubleshooting. If you’re of a mind to play with this some more.
And you’ve deleted your billing profile with Norton 360 - Unsubscribe?