I renewed and upgraded to 360 which allows me to download it to my other computer (laptop). I couldn't figure out how to get it from my desktop to the laptop and thus spoke by phone with a Norton Rep, gave him control of my computer to complete the download for me. He then informs me that it won't work because my computer is infected, trojan horse, etc. Proceeds to tell me he can clean it all up with no more problems forever for $399! Refuses to download what I just paid for and refuses to cancel my purchase saying it's my fault not theirs.
My question then is: If I have benn paying for Norton INTERNET SECURITY all this time, how did my computer get infected. What good is the Security program if it doesn't protect my computer? Also, if my system is corrupted, why didn't Norton 360 indicate that during the dowload process advising me that it can't load until the security breeches are removed.
It appears I have paid for nothing if this Rep. is correct.